# Keenious Help Center

> Got any questions about Keenious?

## Getting Started 🚀 

- [How do I create a Keenious Account?](https://help.keenious.com/en/articles/175069-how-do-i-create-a-keenious-account.md)
- [How do I add Keenious to Microsoft Word?\(Office Add-in Store\)](https://help.keenious.com/en/articles/175093-how-do-i-add-keenious-to-microsoft-word-office-add-in-store.md): The Keenious Microsoft Word Add-in seamlessly integrates into your workflow. Enhance your research without leaving your document.
- [How do I add Keenious to Google Docs?](https://help.keenious.com/en/articles/176837-how-do-i-add-keenious-to-google-docs.md): The Keenious Google Docs Extension integrates into your workflow, allowing you to enhance your research without leaving your document.
- [What type of documents should I use with Keenious?](https://help.keenious.com/en/articles/176853-what-type-of-documents-should-i-use-with-keenious.md): Congratulations on starting your writing journey! ✍️ Keenious is here to assist. Explore documents in two formats: PDF and Text.
- [How do I add Keenious to Microsoft Word? \(Microsoft AppSource\)](https://help.keenious.com/en/articles/208514-how-do-i-add-keenious-to-microsoft-word-microsoft-appsource.md): The Keenious Microsoft Word Add-in seamlessly integrates into your workflow. Enhance your research without leaving your document.
- [How do I Set up Two-Factor Authentication \(2FA\) for Keenious?🔐](https://help.keenious.com/en/articles/239213-how-do-i-set-up-two-factor-authentication-2fa-for-keenious.md)

## Common Issues 🛠

- [Google Docs - Error: Authorization is required to perform that action](https://help.keenious.com/en/articles/184820-google-docs-error-authorization-is-required-to-perform-that-action.md)
- [How to Uninstall Keenious from Microsoft Word](https://help.keenious.com/en/articles/184821-how-to-uninstall-keenious-from-microsoft-word.md): Maybe you need to uninstall Keenious - No problem!
- [How to Uninstall Keenious from Google Docs](https://help.keenious.com/en/articles/185069-how-to-uninstall-keenious-from-google-docs.md): Maybe you need to uninstall Keenious - no problem!

## Features 💡

- [How do I use bookmarks on Keenious?📑](https://help.keenious.com/en/articles/178972-how-do-i-use-bookmarks-on-keenious.md): This article will explain how to add, remove, and view your bookmarks on Keenious, as well as explain how the results are ranked.
- [Export Results & Bookmarks](https://help.keenious.com/en/articles/185126-export-results-bookmarks.md): If you'd like to review the article recommendations in a reference management tool, or do some other analysis this is the feature for you!
- [What Filters Does Keenious Have](https://help.keenious.com/en/articles/322548-what-filters-does-keenious-have.md)
- [Follow-up Suggestions](https://help.keenious.com/en/articles/425354-follow-up-suggestions.md): The Follow-up Suggestions feature helps you keep your research moving after a search.
- [The Norwegian Scientific Index in Keenious](https://help.keenious.com/en/articles/473068-the-norwegian-scientific-index-in-keenious.md): We use the Norwegian Register for Scientific Journals, Series and Publishers \(Kanalregisteret\) to surface clear, lightweight quality signals alongside your results.

## Keenious behind the scenes 🤔

- [How Search Works in Keenious](https://help.keenious.com/en/articles/169371-how-search-works-in-keenious.md): Keenious turns your plain-language question into a structured academic search and ranks results transparently using both meaning and scholarly cues.
- [How Keenious Curates Its Index](https://help.keenious.com/en/articles/699209-how-keenious-curates-its-index.md): The Keenious index is a curated subset of OpenAlex: what each of the three filtering layers keeps and removes, and how citation metrics are recomputed within the index.
- [How Keenious Uses Generative AI](https://help.keenious.com/en/articles/726997-how-keenious-uses-generative-ai.md): The AI features in Keenious, the model behind them, how accurate they are, and the limits that apply.
- [What to consider when uploading articles to Keenious?](https://help.keenious.com/en/articles/745080-what-to-consider-when-uploading-articles-to-keenious.md): Guidance on copyright considerations when uploading articles to Keenious, including publisher licensing terms, data handling, and institutional guidelines.
- [The Search Map: A Visual View of Your Results](https://help.keenious.com/en/articles/755412-the-search-map-a-visual-view-of-your-results.md): How the search map lays out your results by meaning, with similar publications close together and grouped into research areas. How to read it and use it.
- [Accessibility & External VPAT](https://help.keenious.com/en/articles/184819-accessibility-external-vpat.md)
- [What is Keenious?](https://help.keenious.com/en/articles/185112-what-is-keenious.md): What makes Keenious special.
- [Understanding Our Data Source: How Keenious Uses OpenAlex](https://help.keenious.com/en/articles/203843-understanding-our-data-source-how-keenious-uses-openalex.md): Where Keenious's papers come from — the OpenAlex data source, how we curate it, and what to know about its coverage.
- [Does Keenious store or train on my document?📑](https://help.keenious.com/en/articles/269815-does-keenious-store-or-train-on-my-document.md)
- [Keenious and the Environment](https://help.keenious.com/en/articles/303459-keenious-and-the-environment.md): An overview of how Keenious is reducing its environmental impact through sustainable design, cloud choices, and emissions tracking.
- [Keenious's ISO27001 Certification](https://help.keenious.com/en/articles/524547-keenious-s-iso27001-certification.md): An overview of how Keenious protects user data through ISO 27001 certified information security practices and ongoing independent audits.

## Institution Support 🎓

- [Enabling Enhanced Features by DOI number recognition](https://help.keenious.com/en/articles/180965-enabling-enhanced-features-by-doi-number-recognition.md): As Keenious often uses the DOI number as the unique identifier for an article, having them indexed in your collections is important.

## Keenious Plus ➕

- [Plus for Teams: Seats and Billing](https://help.keenious.com/en/articles/751676-plus-for-teams-seats-and-billing.md): Per-seat pricing, prorated seat changes, and when charges appear on your invoice.
- [How to Subscribe to Keenious Plus](https://help.keenious.com/en/articles/185073-how-to-subscribe-to-keenious-plus.md): Keenious Plus users have access to expanded results and unlimited analysis for research projects
- [How to Verify Student Status and Get a Discount Code](https://help.keenious.com/en/articles/185082-how-to-verify-student-status-and-get-a-discount-code.md): To verify student status and receive a discount code from Keenious
- [How to change your Keenious Plus Billing Cycle](https://help.keenious.com/en/articles/185083-how-to-change-your-keenious-plus-billing-cycle.md): Change between monthly, quarterly, and annually!

## Tutorials & Guides🔎

- [Documenting the Use of Keenious in Your Work👩‍💻](https://help.keenious.com/en/articles/211334-documenting-the-use-of-keenious-in-your-work.md): How can I document my use of Keenious in my work?
- [Keenious and Systematic Reviews](https://help.keenious.com/en/articles/273126-keenious-and-systematic-reviews.md): How you can use Keenious in different stages of a systematic review